At Dreamtests, we strive to provide the best possible experience for our users. However, we understand that there may be circumstances where you may need to request a refund for a purchased service or product. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

1. Eligibility for Refunds

• Digital Products: Our products, including mock exams and other digital educational materials, are non-tangible, irrevocable goods. Therefore, all sales are final, and refunds are generally not offered once a purchase has been completed.

• Exceptional Circumstances: We may, at our sole discretion, consider a refund request under the following exceptional circumstances:

  • If the purchased product was not delivered as described or was defective.
  • If you made an accidental duplicate purchase of the same product.
  • If you experienced technical issues that prevented access to the purchased product, and we are unable to resolve the issue within a reasonable time frame.

2. Refund Request Process

If you believe you qualify for a refund based on the above conditions, please follow these steps:

• Contact Support: Send an email to support@Dreamtests with the subject line "Refund Request." In your email, please include:

  • Your full name and account details
  • The order number and date of purchase
  • A detailed explanation of the reason for your refund request
  • Any relevant screenshots or evidence that supports your claim

• Evaluation of Request: Upon receiving your refund request, our support team will review the details and may request additional information if necessary. We aim to respond to all refund requests within 7 business days.

• Decision: After reviewing your request, we will notify you via email whether your refund request has been approved or denied. If approved, the refund will be processed within 10 business days using the original payment method.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of Mind: If you simply change your mind after purchasing a product, no refund will be provided.
• Incorrect Product Selection: If you mistakenly purchase the wrong product or fail to review the product description before making a purchase, refunds will not be issued.
• Failure to Pass an Exam: Refunds will not be provided if you do not pass an exam or achieve the desired score after using our mock exams.
• Violation of Terms: If you violate our Terms of Service, including but not limited to unauthorized sharing or misuse of purchased products, no refund will be provided.

4. Chargebacks

In the event of a chargeback by a credit card company or payment processor, Dreamtests reserves the right to suspend or terminate your account and all associated services immediately. We also reserve the right to dispute any chargeback that we believe is unjustified and to pursue further legal action if necessary.

5. Changes to This Refund Policy

Dreamtests reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

• Email: rebatesoftpay@gmail.com

Thank you for choosing Dreamtests. We are committed to providing quality educational resources and will do our best to address any concerns you may have.